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FAQs for Group Buyers

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This site supports Internet Explorer, Safari, Chrome and Firefox. Please note that certain functionalities may not be supported when using other browsers.

Purchasing Group Tickets
Why can't I use a personal e-mail address to purchase tickets to group offers?

Why were no tickets available for the event that I wanted to purchase tickets for?

If I do not like the tickets that were offered, can I request better tickets?

How will my tickets be delivered?

Can I choose to receive my tickets via another delivery method?

What do I do if I never received my tickets?

I was not able to purchase the maximum number of tickets that was stated during the purchase process. Why not?
I'm interested in purchasing tickets to a group event. Is it safe to submit my credit card?

I already purchased tickets. Can I change my mind about attending this event?



Managing a Buyer Account
How do I edit my account information?

I don't have my tickets. What should I do?

I am interested in setting up my own Group Event. What should I do?

I do not see my question answered here. Help!

Purchasing Group tickets


Why can't I use a personal e-mail address to purchase tickets to group offers?
In order to ensure that special group offers are only accessible to corporate partners and do not leak out of the corporate partner network, allowable e-mail domains do not include free and ISP domains such as AOL, Hotmail and Yahoo.



Why were no tickets available for the event that I wanted to purchase tickets for?
The deadline for claiming tickets may have passed or the total number of tickets available for your group may have already been claimed. To inquire about additional tickets, contact your group administrator.

You may also visit Ticketmaster to purchase individual tickets.



If I do not like the tickets that were offered, can I request better tickets?
When you submit a request, the best tickets available for your group event are offered based on the information you submit. However, you may decline the tickets and resubmit your request for a smaller quantity of tickets to see if there are any better tickets available.



How will my tickets be delivered?
ticketFast® is the ticket delivery method for all GroupManager events. Tickets are delivered to the purchaser via ticketFast® e-mail delivery. Employees will receive an e-mail confirmation with their tickets attached as a PDF file. They will need Adobe Acrobat 4.0 or higher (FREE) to view and print their tickets. Learn more about ticketFast® e-mail delivery.



Can I choose to receive my tickets via another delivery method?
At this time, only ticketFast® delivery is available. With ticketFast®, you'll receive your tickets immediately from wherever you pick up your e-mail. Learn more about the benefits of ticketFast®.



What do I do if I never received my tickets?
Log in to your account, then select the "My Tickets" link at the top of the page. You'll be directed to the "My Tickets" page which lists all the events that you've been invited to or have purchased tickets for. Find the group event that you should have received tickets for and select the "Resend Tickets" button next to it.
If you don't see the event or the "Resend Tickets" button next to the event, please contact us and we'll be happy to assist you.



I was not able to purchase the maximum number of tickets that was stated during the purchase process. Why not?
The total number of tickets available for this group event may have been purchased or your group event administrator may have changed the maximum number of tickets an employee can purchase. Please contact your group administrator if you have more questions about getting additional tickets.
You may also visit Ticketmaster to purchase individual tickets.



I'm interested in purchasing tickets to a group event. Is it safe to submit my credit card?
When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details. Be aware that improvements in technology have significantly decreased any chance of Internet credit card fraud.



I already purchased tickets. Can I change my mind about attending this event?
Before purchasing your tickets, please review your event and seat selection carefully. Policies established by Devils prohibit issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. Please see terms of use for details.

Managing a Buyer Account


How do I edit my account information?
In order to edit your account information, log in and select the "Edit Profile" button found on the "My Tickets" page in the account information box.



I don't have my tickets. What should I do?
Log in to your account, then select the "My Tickets" link at the top of the page. You'll be directed to the "My Tickets" page which lists all the events that you've been invited to or have purchased tickets for. Find the group event that you should have received tickets for and select the "Resend Tickets" button next to it.
If you don't see the event or the "Resend Tickets" button next to the event, please contact us and we'll be happy to assist you.



I am interested in setting up my own group event. What should I do?
To set up a new group event, please contact a Devils Rep. Once the event has been set up, simply log in to your GroupManager account to set up the details of your group event.



I don't see my question answered here. Help!?
Please visit our comprehensive Buyer Pickup guide to find answers to more questions about claiming/purchasing tickets to a group event on GroupManager.



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Buyer Pickup Guide
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